Terms and Conditions
Our company is a collective of amazing people striving to build delightful products.
Island Wide Delivery
We use professional courier services to ensure your package deliver on time and safely within 1-2 working days to the address given by you. Delivery time will be between 10 am to 5 pm on weekdays and 10 am to 2 pm on Saturdays. Please note that delivery services are not available on Sundays and other Public holidays. There will be a delivery charge based on your location and package weight.
We deliver internationally. We always use reputed courier services for our international deliveries. Custom charges and taxes may applicable and it varies depending on the Country. These charges must bear by the recipient of the parcel and we strongly recommend you to contact local custom office before ordering.
Please email us on email@example.com for delivery Charges and Time.
Returns & Exchange
Most frequent questions and answers
Returns & exchange
If you wish to return the goods you bought from us online, we are happy to exchange it within 7 days. If you found any Damage when receiving the item, contact us immediately on 0755075063or drop us a mail on firstname.lastname@example.org
Below find our returns and exchange policies.
Perfumes, cosmetics and accessories may not be returned.
1. You can return your goods to showroom within 8 am to 6 pm Monday to Sunday
2. Return via courier can be arrange and charges to be paid by the Customer. You are advice to email us when the package is ready to email@example.com or SMS or WhatsApp us on 0755975063.
3. You also can send us by Speed post, Register post or any other convenience means.
All returns must be made in good condition and correct order. We are not responsible for the damages cause during returning.
CHANGE OR CANCEL AN ORDER
If you wish to Change or Cancel an order, simply Call/SMS/Whatsapp us on 0755075063 or drop us an email on firstname.lastname@example.org within 24 hours as we are dispatching your goods within this time and our team will guide you further.
We make sure that you can make the orders easily online through WhatsApp and make the bank deposit before delivery. We always work on the basis of TRUST with our customers. All our products will be delivered within one day of making the payment within Sri Lanka. Our products are delivered through local courier Service Company.
We provide our customers with Customized dresses and it’s time period of deliver will be informed once the customer needs are noted.
We undertake wholesale and retail international orders where transaction is made via bank and delivery is undertaken through Aircargo or EMS.
1. Only the product/s value is considered for exchange and customer has to bear the other charges when exchanging via courier service.
2. Return Item must be packed in their original package, all tags un-removed and return with original invoice.
3. Products that are not in good and saleable condition, we reserve the right to refuse the exchange
4. We are unable to release the exchanged product until the original product has been received with all above requirements. But we will make sure to keep your reservation for replacement.